Refund Policy

Effective Date: February 23, 2026 | Last Updated: February 23, 2026

Thanks for choosing and purchasing at migrationpro.io. Our goal is to provide high-quality products, services, and professional customer support. This Refund Policy is part of and subject to our Terms of Service.

We offer refunds for purchases made on our website, subject to the eligibility conditions described below. You may request a refund within 30 calendar days of your purchase date.

After 30 days, you will no longer be eligible and cannot receive a refund. We recommend you try the product (or service) in the first two weeks after the purchase to ensure it fits your needs.

1. EU Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 calendar days of the date of purchase, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, you must inform us of your decision to withdraw by contacting [email protected] before the 14-day period expires. If you have expressly consented to the commencement of the migration service during the withdrawal period and acknowledged that you will lose your right of withdrawal once the service has been fully performed, the right of withdrawal will no longer apply after full performance of the service.

2. Eligibility Conditions for a Refund

We kindly ask you to meet all of the following refund policy conditions before requesting a refund:

Eligible for Refund

  • From the time of your purchase, you have 30 days to request a refund.
  • The product and its description are materially false, inaccurate, or misleading.
  • The product has technical issues; you have contacted product support and given us permission to resolve the issues. However, we are unable to resolve them fully.
  • You agree to remove the product from your site completely, and your license will be canceled upon a refund.
  • Your funds will be credited to the account you used to complete the purchase on our website. Exchange rates or transaction costs are not covered by us.
3. Ineligible Conditions for a Refund

The cases listed below are not eligible for a refund (except where overridden by the EU Right of Withdrawal in Section 1):

Not Eligible for Refund

  • The service functions as described, but does not meet expectations arising from the customer's unfamiliarity with the platform or service.
  • You want a refund for reasons unrelated to the purchased service.
  • You want more features or functions that the service does not provide and that were not advertised.
  • The product does not satisfy your needs or we cannot accept your additional customization requests due to some of them breaking the logical stream of our product.
  • The issue on your website that we already checked and pointed out our product does not cause it.
  • You have changed the product's core or third-party integrations, leading to serious technical issues.
  • The server/hosting containing your Source/Target Store is protected by a firewall that prevents our service from functioning.
  • You refuse to cooperate and to provide necessary information as mentioned in the Eligibility conditions section for technical product support.
  • Your Source/Target Store has been set up to prevent the connector from working.
  • The number of entities you've purchased is less than the number of entities you have in the Source Store.
  • Your Source/Target Store has been modified or installed with custom fields/modules, preventing the migration process from working properly.
  • You don't have permissions (FTP/cPanel/Admin account/API) of the Source/Target Store.
  • Service delays are caused by errors of third parties (hosting providers, shopping cart sellers, etc.).
4. Partial Refunds and Service Credits

In cases where a migration has been partially completed but cannot be fully completed due to technical limitations on our end, you may be eligible for a partial refund or service credit proportional to the undelivered portion of the service. Partial refund amounts will be calculated based on the percentage of data entities successfully migrated. To request a partial refund, please contact our support team with details of the incomplete migration, and we will assess your case within 5 business days.

5. Chargebacks

We encourage all customers to contact our support team before initiating a chargeback with your payment provider. Initiating a chargeback without first attempting to resolve the issue through our refund process may result in suspension of your Migrationpro account and any active migrations. We are committed to resolving disputes fairly and promptly through our support channels.

6. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

  • Your order number or transaction ID
  • The email address used during purchase
  • A description of the issue you encountered

Our team will review your request and respond within 3–5 business days. Approved refunds will be processed within 5–10 business days after approval, and the funds will be returned to the original payment method used at purchase.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

Email: [email protected]

Mail: Migrationpro LLC, 8 The Green STE R, Dover 19901, United States